K6 Cloud Support

Get assistance with every step of your project from onboarding and training to continuous testing and project success

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A support team you can count on

Accelerated Onboarding

We help your team do performance testing with k6 right the first time. From your proof of concept through your entire journey with us, our expert support team will help you accomplish your goals quickly.

Deep Product Knowledge

We’ve spent the last 12 years helping teams improve product reliability, scalability, and performance. We incorporated our expertise into k6 OSS and the k6 Cloud so that you can do your job better and be more confident with your testing.

Best Practice Guidance

We provide best practices and product recommendations customized to your use cases. Our guidance will ensure your teams are set up for success in every step of their continuous testing journey.

Open Source Involvement

The k6 community is growing fast, and today, k6 is the leading open-source load testing alternative. You will get support and guidance from the team behind k6 OSS to implementyour scripts and architect your testing for long-term success.

k6 Cloud has been a major upgrade in comparison to previous testing service providers - total test runs, quick and helpful responses to our support inquiries, good visualization of test results, and active k6 community.

The engine is modern; you can feel the maturity of the design and its APIs. The Cloud user interface is intuitive and powerful. This praise would not be complete without underlining how quickly you can get up a running; in part to the efficient documentation and great support.

Open sourceMonthly cloudAnnual cloudEnterprise
ChannelSlack + ForumEmailEmailEmail + Dedicated Slack Channel
Response timesNon-guaranteed48 business hours24 business hours12 business hours
OnboardingCommunity drivenEmail supportUp to 4 sessionsDedicated sessions
k6 OSS users without an active k6 Cloud planAll monthly plans, trials and annual DeveloperAll annual plans except annual DeveloperCustom & Enterprise plans
Open source
ChannelSlack + Forum
Response timesNon-guaranteed
OnboardingCommunity driven
k6 OSS users without an active k6 Cloud plan
Monthly cloud
ChannelEmail
Response times48 business hours
OnboardingEmail support
All monthly plans, trials and annual Developer
Annual cloud
ChannelEmail
Response times24 business hours
OnboardingUp to 4 sessions
All annual plans except annual Developer
Enterprise
ChannelEmail + Dedicated Slack Channel
Response times12 business hours
OnboardingDedicated sessions
Custom & Enterprise plans

Need to augment your team?

Our professional services team can partner with your engineering team to ensure the scalability and performance of your products.

Trusted and loved by more than 6000 companies for performance testing, including:

Amazon
Noaa
Serphora
Citrix
Microsoft
GitLab
Grafana

Want to learn more about the k6 Cloud?

Request a demo or talk to our support team to answer any questions